DOST - The structure and leadership of the Agency for Sustainable and Operational Social Security

What is DOST and why you should know about it

If you are a citizen of Azerbaijan or a foreigner living in the country, you may have heard of dost.gov.az, but do you know what it is and how it can help you? In this article, we will explain what DOST is, what services and benefits it offers, how to access them online or offline, and what achievements and innovations it has made in the field of social security. By the end of this article, you will have a better understanding of DOST and why you should know about it.

dost.gov.az

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DOST stands for Sustainable and Operational Social Security Agency

DOST is an acronym for Dayanıqlı və Operativ Sosial Təminat Agentliyi, which means Sustainable and Operational Social Security Agency in English. It is a public entity under the Ministry of Labor and Social Protection of Population of Azerbaijan, established in 2019 by the decree of President Ilham Aliyev. The main goal of DOST is to improve the welfare of the population, to increase public care for vulnerable groups, to use innovative solutions to achieve this, and to reach citizen satisfaction with such steps .

The mission and vision of DOST

The mission of DOST is to provide social security services through a single window principle, which means that citizens can access all the social security directions at one unique place - DOST. These directions include labor pensions and social benefits, targeted state social assistance, disability, employment, labor relations, assignment of the Presidential Grant, social services, issue of references, social insurance, state compulsory personal insurance payments, child adoption, functional supportive service, etc.

The vision of DOST is to become a leading agency in the region and in the world in terms of providing high-quality, transparent, efficient, and innovative social security services to the citizens. DOST aims to ensure that every citizen feels the care and support of the state in every stage of their life.

The services and benefits offered by DOST

DOST offers 154 services through a single window principle. Some of the most popular and important services are:

• Labor pensions and social benefits: These include old-age pension, disability pension, survivor's pension, social allowance for disability, social allowance for old age, etc.

• Targeted state social assistance: This is a monthly cash benefit for low-income families who meet certain criteria.

• Disability: This includes assessment of disability degree, provision of technical aids and prosthetic devices, rehabilitation services, etc.

• Employment: This includes job placement, vocational training, unemployment benefits, self-employment program, etc.

• Labor relations: This includes registration of labor contracts, protection of labor rights, resolution of labor disputes, etc.

• Assignment of the Presidential Grant: This is a monthly cash benefit for war veterans, martyrs' families, national heroes, etc.

• Social services: This includes home care service for elderly and disabled people, day care centers for children with disabilities, shelters for victims of domestic violence, etc.

• Issue of references: This includes references for pensioners, beneficiaries of social allowances and targeted state social assistance, disabled people, etc.

• Social insurance: This includes calculation and payment of social insurance contributions by employers and employees.

• State compulsory personal insurance payments: This includes calculation and payment of state compulsory personal insurance contributions by employers and employees for people who are injured or killed in the line of duty.

• Child adoption: This includes registration of prospective adoptive parents, matching of children and parents, provision of post-adoption support, etc.

• Functional supportive service: This includes provision of psychological, legal, and social counseling to the citizens who apply to DOST.

These services and benefits are designed to meet the needs and expectations of different groups of citizens, such as pensioners, disabled people, low-income families, unemployed people, workers, war veterans, martyrs' families, national heroes, children, women, etc. DOST strives to provide these services and benefits in a timely, accurate, and fair manner.

How to access DOST services online or offline

DOST offers various ways for the citizens to access its services online or offline. Depending on the preference and convenience of the citizens, they can choose one of the following methods:

The online queue system and the mobile DOST app

The online queue system is a web-based platform that allows the citizens to book an appointment for any DOST service online. The citizens can visit the website dost.gov.az and select the service they need, the date and time they prefer, and the DOST center they want to visit. They will receive a confirmation code via SMS or email. They can also cancel or reschedule their appointment online if needed.

The mobile DOST app is a smartphone application that allows the citizens to access DOST services on their mobile devices. The app is available for both Android and iOS users. The app has the following features:

DOST centers in Azerbaijan

DOST online queue system

DOST mobile service

DOST volunteer program

DOST surdo translation service

DOST job center

DOST center for inclusive development and creativity

DOST digital innovation center

DOST labor pensions and social benefits

DOST targeted state social assistance

DOST disability services

DOST employment services

DOST labor relations services

DOST presidential grant services

DOST social services

DOST issue of references services

DOST social insurance services

DOST state compulsory personal insurance payments services

DOST child adoption services

DOST functional supportive service

DOST agency structure and leadership

DOST agency mission and vision

DOST agency news and events

DOST agency statistics and reports

DOST agency legislation and regulations

DOST agency cooperation and partnerships

DOST agency feedback and complaints

DOST agency vacancies and tenders

DOST agency contact information and location map

How to apply for DOST services online

How to register for DOST online portal

How to check the status of your application at DOST online portal

How to find the nearest DOST center to your location

How to make an appointment at a DOST center online or by phone

How to cancel or reschedule your appointment at a DOST center online or by phone

How to get a surdo translation service at a DOST center or online

How to join the volunteer program at a DOST center or online

How to request a mobile service from a DOST center or online

How to access the job center at a DOST center or online

How to access the center for inclusive development and creativity at a DOST center or online

How to access the digital innovation center at a DOST center or online

How to calculate your labor pension and social benefits at a DOST center or online

How to apply for targeted state social assistance at a DOST center or online

How to get a disability assessment and certificate at a DOST center or online

How to get employment assistance and support at a DOST center or online

How to get labor relations advice and mediation at a DOST center or online

How to apply for the presidential grant at a DOST center or online

How to get social services such as home care, rehabilitation, etc. at a DOST center or online

How to get references such as birth certificate, marriage certificate, etc. at a DOST center or online

How to pay your social insurance and state compulsory personal insurance payments at a DOST center or online

• Online queue system: The app allows the citizens to book, cancel, or reschedule an appointment for any DOST service online.

• Online application: The app allows the citizens to apply for some DOST services online, such as targeted state social assistance, labor pensions and social benefits, disability assessment, etc.

• Online payment: The app allows the citizens to pay for some DOST services online, such as social insurance contributions, state compulsory personal insurance payments, etc.

• Online information: The app allows the citizens to access information about DOST services, such as eligibility criteria, required documents, calculation methods, etc.

• Online feedback: The app allows the citizens to provide feedback on DOST services, such as satisfaction level, suggestions, complaints, etc.

• Online chat: The app allows the citizens to communicate with DOST staff via online chat and get answers to their questions.

The locations and contacts of DOST centers

DOST centers are physical facilities where the citizens can access DOST services in person. There are currently 11 DOST centers operating in different regions of Azerbaijan. These are:

DOST centerAddressContact number

DOST 1Baku city, Yasamal district, Jafar Jabbarli street 44+994 12 310 00 01

DOST 2Baku city, Sabunchu district, Bakikhanov settlement, Ziya Bunyadov avenue 1965+994 12 310 00 02

DOST 3Baku city, Khatai district, Nobel avenue 23A+994 12 310 00 03

DOST 4Baku city, Nizami district, Heydar Aliyev avenue 115+994 12 310 00 04

DOST 5Baku city, Surakhani district, Zabrat-2 settlement, 20 January street 29+994 12 310 00 05

DOST 6Baku city, Binagadi district, Zabrat settlement, Heydar Aliyev avenue 3123+994 12 310 00 06

DOST 7Baku city, Garadagh district, Lokbatan settlement, Heydar Aliyev avenue 3121+994 12 310 00 07

DOST 8Sumgayit city, Koroglu avenue 25+994 18 310 00 08

DOST 9Ganja city, Nizami district, Javadkhan street 242+994 22 310 00 09

DOST 10Mingachevir city, Heydar Aliyev avenue 92+994 24 310 00 10

DOST 11Shamakhi city, Heydar Aliyev avenue 2A+994 176 310 00 11

The citizens can visit any DOST center without an appointment from Monday to Friday, from 09:00 to 18:00. However, it is recommended to book an appointment online to avoid waiting in line. The citizens can also call the contact numbers of the DOST centers to get information or assistance.

The achievements and innovations of DOST

DOST has achieved remarkable results and innovations in the field of social security since its establishment. Some of the most notable ones are:

The citizen satisfaction level and the monitoring system

DOST has achieved a high level of citizen satisfaction with its services. According to the surveys conducted by DOST, the average satisfaction level of the citizens who applied to DOST centers was 96.8% in 2020 and 97.4% in 2021. This indicates that DOST has met or exceeded the expectations of the citizens in terms of quality, transparency, efficiency, and innovation of its services.

DOST also has a monitoring system that allows it to measure and improve its performance. The monitoring system consists of several indicators, such as the number of citizens served, the average waiting time, the average service time, the number of complaints and suggestions, etc. The monitoring system also allows DOST to identify and eliminate any problems or shortcomings in its services.

The international recognition and cooperation of DOST

DOST has received international recognition and cooperation for its achievements and innovations in the field of social security. Some of the examples are:

• In 2020, DOST won the United Nations Public Service Award in the category of "Delivering inclusive and equitable services for all" for its online queue system. This award is the most prestigious international recognition of excellence in public service.

• In 2021, DOST became a member of the International Social Security Association (ISSA). This is a leading international organization that brings together national social security administrations and agencies from around the world.

• In 2021, DOST signed a memorandum of understanding with the Turkish Social Security Institution (SGK). This is a bilateral agreement that aims to enhance cooperation and exchange of experience between the two institutions in the field of social security.

• In 2021, DOST hosted a webinar on "Innovations in Social Security: The Experience of Azerbaijan" for the representatives of the Organization of Islamic Cooperation (OIC). This is a multilateral platform that aims to promote dialogue and cooperation among the member states of the OIC.

Conclusion

Summary of the main points

In conclusion, DOST is a public entity that provides social security services to the citizens of Azerbaijan through a single window principle. DOST stands for Sustainable and Operational Social Security Agency and it was established in 2019 by the decree of President Ilham Aliyev. DOST offers 154 services in different social security directions, such as labor pensions and social benefits, targeted state social assistance, disability, employment, labor relations, assignment of the Presidential Grant, social services, issue of references, social insurance, state compulsory personal insurance payments, child adoption, functional supportive service, etc . DOST allows the citizens to access its services online or offline, through the online queue system, the mobile DOST app, or the DOST centers. DOST has achieved a high level of citizen satisfaction and a monitoring system that measures and improves its performance. DOST has also received international recognition and cooperation for its achievements and innovations in the field of social security.

Call to action and contact information

If you are interested in learning more about DOST or applying for any of its services, you can visit its official website dost.gov.az or download its mobile app from Google Play or App Store. You can also call the hotline number 141 or visit one of the DOST centers near you. DOST is always ready to serve you and to make your life better.

Thank you for reading this article and we hope you found it useful and informative. If you have any questions, comments, or feedback, please feel free to contact us at info@dost.gov.az or leave a comment below. We would love to hear from you and to answer your queries.

FAQs

What is the difference between DOST and ASAN?

DOST and ASAN are both public entities that provide public services to the citizens of Azerbaijan through a single window principle. However, they have different scopes and functions. ASAN stands for ASAN Xidmət, which means Easy Service in English. It is a public entity under the State Agency for Public Service and Social Innovations under the President of Azerbaijan, established in 2012 by the decree of President Ilham Aliyev. ASAN provides various public services in different sectors, such as education, health, justice, migration, transport, communication, etc. DOST stands for Dayanıqlı və Operativ Sosial Təminat Agentliyi, which means Sustainable and Operational Social Security Agency in English. It is a public entity under the Ministry of Labor and Social Protection of Population of Azerbaijan, established in 2019 by the decree of President Ilham Aliyev. DOST provides various social security services in different directions, such as labor pensions and social benefits, targeted state social assistance, disability, employment, labor relations, assignment of the Presidential Grant, social services, issue of references, social insurance, state compulsory personal insurance payments, child adoption, functional supportive service, etc.

How can I apply for targeted state social assistance?

Targeted state social assistance is a monthly cash benefit for low-income families who meet certain criteria. You can apply for this benefit online or offline. To apply online, you need to download the mobile DOST app from Google Play or App Store and register with your ID card number and mobile phone number. Then you need to fill out an online application form with your personal and family information, income and expenses information, bank account information, etc. You will receive a confirmation code via SMS or email. To apply offline, you need to book an appointment online through the website dost.gov.az or the mobile DOST app. Then you need to visit the DOST center you selected with your ID card and other required documents. You will fill out an application form with the help of a DOST staff member.

How can I check the status of my application?

You can check the status of your application online or offline. To check online, you need to visit the website dost.gov.az or use the mobile DOST app and enter your confirmation code or ID card number. You will see the status of your application on the screen. To check offline , you need to call the hotline number 141 or visit the DOST center where you applied with your ID card. You will get the status of your application from a DOST staff member.

How can I get a reference from DOST?

A reference is a document that confirms your status as a pensioner, a beneficiary of social allowances or targeted state social assistance, a disabled person, etc. You can get a reference from DOST online or offline. To get online, you need to visit the website dost.gov.az or use the mobile DOST app and enter your ID card number and mobile phone number. You will see the list of references you can get on the screen. You can choose the reference you need and download it as a PDF file or print it out. To get offline, you need to book an appointment online through the website dost.gov.az or the mobile DOST app. Then you need to visit the DOST center you selected with your ID card. You will get the reference you need from a DOST staff member.

How can I provide feedback on DOST services?

DOST welcomes your feedback on its services, whether it is positive or negative, as it helps to improve its performance and quality. You can provide feedback on DOST services online or offline. To provide online, you need to visit the website dost.gov.az or use the mobile DOST app and enter your confirmation code or ID card number. You will see the feedback form on the screen. You can rate the service you received, write a comment, make a suggestion, or file a complaint. You will receive a response from DOST within 15 working days. To provide offline, you need to fill out a paper feedback form at the DOST center where you received the service. You can also call the hotline number 141 or send an email to info@dost.gov.az to provide feedback.

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